Last updated: 14 September 2026
Acceptance of these terms
By creating an account or using SilvaOne CRM, you agree to these Terms of Service. If you are using SilvaOne CRM on behalf of a business, you confirm you have the authority to accept these terms for that business.
About SilvaOne
SilvaOne CRM is a cloud-based CRM and business management platform for small service businesses, covering customers, jobs, quotes, invoices, payments, reviews, finance reporting, and optional AI-assisted tools. SilvaOne CRM is operated as a UK-based sole trader trading as SilvaOne. Our business/contact address is: Indigo Point, Cattle Market Road, Peterborough, PE1 1SQ, United Kingdom.
Accounts and your responsibilities
You are responsible for keeping your account credentials secure and for all activity that happens under your account. You must provide accurate information when creating an account and keep it up to date.
Acceptable use
You agree not to use SilvaOne CRM for any unlawful purpose, to misuse or attempt to gain unauthorised access to the service, or to introduce malicious code, and to comply with applicable law when using the service, including in respect of any customer data you process through it.
Your data and content
You (and your organisation) own the business and customer data you enter into SilvaOne CRM. You are responsible for making sure you have the right to store and process that data, including any personal data about your own customers, and for complying with your own obligations as a data controller of that information.
We process this data on your behalf so that SilvaOne CRM can provide the service to you, as described in our Privacy Policy.
Free plan
We offer a Free plan with limited usage (currently up to 5 customers, 5 jobs, 3 quotes, and 3 invoices) so you can try SilvaOne CRM before subscribing. Free plan limits may change from time to time.
Paid subscriptions and billing
Paid plans are billed on a subscription basis and processed securely through Stripe. By subscribing, you authorise us to charge your chosen payment method for the applicable plan fee on a recurring basis until you cancel.
Not all plans shown on our pricing page may be available for purchase at all times; we will make clear which plans are currently available when you subscribe.
Cancellation
You may cancel your subscription at any time through your account's billing settings (via the Stripe customer portal). Cancellation stops future renewals; your subscription will typically remain active until the end of the current billing period.
Refunds
Subscriptions are billed in advance. You may cancel a paid subscription at any time using the cancellation mechanism made available by SilvaOne. Unless otherwise required by law, cancellation will stop future renewals and the subscription will normally remain active until the end of the current paid billing period. Payments already made for the current billing period are generally non-refundable and SilvaOne does not ordinarily provide pro-rata refunds for unused time.
SilvaOne may issue a refund where required by applicable law, where a duplicate or incorrect charge has been made, or where SilvaOne chooses to do so at its discretion.
Nothing in these Terms limits or excludes any consumer rights that cannot lawfully be limited or excluded.
AI features and limitations
SilvaOne CRM includes optional AI-assisted features that help draft content (such as emails, quotes, and business insights) based on data already in your account. AI-generated output may be inaccurate or unsuitable and is provided as a starting point only. You are responsible for reviewing and approving any AI-generated content before sending it to customers or relying on it for business decisions.
Third-party services
SilvaOne CRM relies on third-party providers, including Supabase (hosting, database and authentication), Stripe (payments), Resend (transactional email), and OpenAI (AI features). Your use of SilvaOne CRM is also subject to the availability of these providers.
Intellectual property
SilvaOne CRM's software, design, and branding are owned by us or our licensors. These terms do not grant you any rights to our intellectual property beyond what is needed to use the service as intended.
Service availability and changes
We aim to provide a reliable service but do not guarantee that SilvaOne CRM will be uninterrupted or error-free. We may update, change, or improve SilvaOne CRM's features from time to time.
Suspension and termination
We may suspend or terminate your access to SilvaOne CRM if you breach these terms, misuse the service, or if required by law. You may stop using SilvaOne CRM and close your account at any time.
Disclaimers
SilvaOne CRM is provided "as is" and "as available". To the extent permitted by law, we do not make any warranties, express or implied, about the service beyond those set out in these terms.
Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of SilvaOne CRM. Nothing in these terms limits liability that cannot be limited under applicable law, such as liability for death, personal injury, or fraud.
Governing law and jurisdiction
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, unless applicable consumer protection law gives you the right to bring a claim elsewhere.
Changes to these terms
We may update these terms from time to time, for example as SilvaOne CRM's features change. We will update the "last updated" date below when we do.
Contact us
For any question about these terms, contact us at northstackhq3@gmail.com or via our Contact page.